Frequently asked questions

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Frequently asked questions (FAQ)

Setting up

  1. When delivering short-range radio equipment such as Wi-Fi, Bluetooth, NFC, RFID, and similar technologies, all wireless communication features must be activated to allow proper testing.
  2. These features should operate in both transmit and receive modes so the laboratory can verify the device’s actual performance.
  3. If the device includes a hardware radio module, the customer must provide instructions or a method for activating it.
  4. If the equipment allows changes to radio parameters (such as frequency or transmission power), appropriate access should be granted to the laboratory so it can make the necessary adjustments during testing.
  1. Setting up a radio link means providing a complete pair of links that are already configured to establish two-way communication.
  2. All required auxiliary components, such as ODU, IDU, MDU, power supply, and connection cables, must be provided.
  3. It is not necessary to deliver the antenna to the laboratory.
  4. Before testing begins, the technical specifications of the equipment, including frequency range, transmission power, modulation types, power supply conditions, and environmental parameters, must be submitted to the laboratory.
  1. Automotive parts must be set up under their normal operating conditions to allow monitoring and control of different actuators.
  2. It is the customer’s responsibility to provide necessary equipment such as simulators, function generators, actuator monitoring systems, connectors, and standard-length wiring harnesses suitable for the test conditions.
  3. Positive and negative power supply wires must be clearly labeled and distinguishable.
  4. To understand the test setup and equipment arrangement, refer to the applicable test standard.
  5. All provided auxiliary equipment must function properly during testing and must not interfere with the test results.
  1. Medical equipment must be set up in its normal operating mode, with all essential and safety-related functions fully activated.
  2. All required technical documents and specifications in accordance with the applicable test standard must be submitted before testing begins.
  3. If additional auxiliary equipment is needed to activate the sample or monitor its performance, it is the customer’s responsibility to provide it.
  1. The equipment under test must be in good working condition, capable of operating in its normal mode, and adjustable to function under maximum operating conditions.
  2. All technical documents and specifications related to the sample must be provided to the laboratory before testing begins.
  3. If additional auxiliary equipment is needed to activate the sample or monitor its performance, it is the customer’s responsibility to provide it.

Technical questions regarding motorcycles, cars, and automotive parts

  1. COP vehicles must be delivered in good condition and sealed, accompanied by a test request letter from the inspection company, the inspection company’s stamped information sheet, and the payment receipt.
  2. If any of the seals are tampered with, the sample cannot be accepted.
  3. The test request letter must include the vehicle’s name, chassis number, and seal numbers.
  4. The information sheet must comply with R10 standard and contain all necessary information about the vehicle and its installed electronic components.
  5. Any missing technical information or discrepancies between the information sheet and the vehicle will result in test suspension and delays in reporting results.
  1. Vehicles for TA testing must be in perfect condition, free of any technical defects, and delivered with a test request letter, an information sheet compliant with R10 standard, and the payment receipt.
  2. The information sheet must comply with R10 standard and include all necessary details about the vehicle and its installed electronic components.
  3. Any missing technical information or discrepancies between the information sheet and the vehicle will result in test suspension and delays in reporting results.
  1. The motorcycle must be in perfect condition, free of any technical defects, and delivered with a letter from the inspection company.
  2. Filling out and submitting the motorcycle specification form is mandatory before testing begins
  1. The reference and accepted standard by the Iran National Standards Organization for vehicles and automotive parts is R10 ECE. Unless another standard is requested, your sample will be evaluated according to this standard.
  2. Automotive parts must be provided in normal operating condition, with all possible functions activatable
  3. If auxiliary equipment such as simulators, function generators, monitoring systems, or appropriate loads is required, providing them is the customer’s responsibility.
  4. To understand the test conditions and requirements for the sample, refer to the applicable test standards.
  5. When designing auxiliary equipment, ensure it complies with EMC requirements.
  6. The sample must have proper marking labels to allow test reporting.
  1. After the sample is set up and all documents are completed, it is placed in the test queue, and all test procedures are carried out automatically.
  2. Providing verbal information about the test procedures or results is not permitted.
  3. Direct contact to follow up on the technical process may disrupt the laboratory’s operations.
  4. If needed, you can use the ticketing feature in the Customer Portal to track the status.
  1. To release the sample after receiving the test report, you must provide the sample receipts and other relevant documents.
  2. If the test results fail, a letter confirming no objection to the test results must be submitted to release the sample.
  3. To receive the report or release the sample, the financial settlement must be completed and verified by the finance and administrative departments.
  4. For samples delivered to the laboratory with a consignment note, submitting a request in the consignment note system and having it approved is mandatory for sample release.

Technical questions regarding samples submitted by the Communications Regulatory Authority (CRA)

  1. These tests involve measuring the radio parameters of devices capable of short-range wireless communication.
  2. Technologies such as WiFi, Bluetooth, NFC, RFID, remote controls, and similar devices are included in these tests.
  3. For testing, all short-range radio communication features must be active and capable of transmitting and receiving data.
  4. To understand the requirements and applicable regulations, refer to the Communications Regulatory Authority’s website.
  5. The number of frequency bands for each sample is determined after the device is received and set up.
  6. The frequency bands are determined based on the technologies used in the device and the frequency range it can cover.
  7. Issuing a proforma invoice is conditional on setting up the device and determining its exact characteristics.
  1. Radio links must be delivered to the laboratory fully set up and with all auxiliary equipment, in a state where the link is established.
  2. The tests and standard procedures are carried out automatically after the sample is delivered and documentation is completed.
  3. Providing auxiliary equipment such as ODU, IDU, MDU, power supplies, and connections is the customer’s responsibility.
  4. To understand the requirements, regulations, and applicable standards, refer to the Communications Regulatory Authority’s website.

Technical questions regarding failures

  1. Test information and results can only be provided in a written report to the requesting authority.
  2. All details regarding the test and sample conditions can be found in the test report and the applicable reference standards.

Technical questions regarding complaints

For any complaints regarding technical issues or the testing process, you can submit a ticket through the Customer Portal.